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Frequently
Asked Questions
ACCOUNT CONCERNS
DEPOSITS
SECURITY / LEGALITIES
WITHDRAWLS
WINNINGS
GAMING ISSUES
SYSTEM AND TECHINICAL CONCERNS
ACCOUNT CONCERNS
How
do I open an account/How do I register?
Opening an account with us is fast and easy, simply go to Open Account
and complete the registration form entirely. Please fill in every
field carefully; making sure the data you are entering is accurate.
Please take the following points in consideration:
1) Your account name must be unique, and it should not contain special
characters.
2) Your account name can contain numbers, but it must start with
a letter of the alphabet.
3) Your account name must be from 3 to 15 characters long. Please
keep in mind that spaces are counted as characters.
By being our valued member, you will have the opportunity to take
advantage of our signup and weekly bonus promotions. You must be
over 18 years of age in order to play. For easy access to your casino
account, please remember to write down your information and keep
it in a safe place.
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What do I do if I forget my
account name/ password?
If you have forgotten or misplaced your account information, simply
contact our readily available representatives. Click
Here To Contact Us. For faster service and security purposes,
and to guarantee all your data is kept confidential and safe, we
kindly request you include your telephone number and date of birth
to verify we are providing the information exclusively to the account
holder.
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How do I close my account?
Your account will close automatically after 60 consecutive days
of not logging in. Make sure to withdraw any available funds before
the end of this 60-day period.
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What is the cashier and how
does it work?
The cashier provides the facility to either deposit or withdraw
funds from your casino account. It also lets you transfer your current
balance fully or partially to your casino account and vice versa.
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DEPOSITS
Which
currency can I play in?
At this time all transactions are processed in US Dollars and will
be converted by your bank using the current rate of exchange.
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What payment options do I have?
You can deposit funds using any of the following:
Visa or MasterCard
Pay Pal
Money Order
Check
Bank Wire
Visa and MasterCard deposits are credited immediately, However other
methods of deposit will be credited to your account after they are
verified by our accounting division.
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SECURITY
/ LEGALITIES
Is
wagering online legal?
We operate in compliance with applicable local laws and licenses.
Since laws vary based on each players specific location, whether
on not you should play depends upon the locale which governs your
movement in the free world. For more information on the legalities
of gaming online in your jurisdiction, contact your local officials
for more information. All users must be at least 18 years of age.
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Is my privacy ensured?
Your information will not be displayed to any third parties. We
do not, without authorization, disclose information about your name
or other identifying particulars of you, or use this information
for a purpose other than the purpose for which the information was
given. The confidentiality of your data is guaranteed.
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WITHDRAWALS
How
do I cash out/make a withdrawal?
In Order to cash out go to the Cashier and use the Withdraw
option. Enter the amount you wish to withdraw and submit the form.
You will receive a confirmation within seconds of your request.
If you have not received it yet, please contact an 1-on-line-casino.com
representative at [email protected] and they will
be able to confirm your withdrawal request.
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Can I withdraw my money at any time?
For verification purposes, you are required to wait 8 hours after
your last deposit to your casino account is made before you are
able to request a cash-out. You may proceed to withdraw the desired
funds after the 8-hour period. Please be advised of our bonus requirements.
Your bonus amount will be deducted if the stated wagering requirements
have not been met. Please contact our representatives to find out
more about our bonus requirements for a specific bonus code.
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Are there any charges when I withdraw?
Withdrawals are subject to a 1% fee up to a maximum charge of $100.
In addition your bank may impose internet transaction fee, please
contact your bank for information regarding this issue. A Fast Track
Refund can be issued at your request for a $10 charge. In addition,
a delivery fee below will be deducted from the withdrawal amount
and the balance will be forwarded to you by your nominated withdrawal
method.
Wire fee of US$50.00 if
your bank is located in the United States.
Wire fee of US$75.00 if
your bank is located Internationally.
Fed-Ex Express Delivery
fee of US$25.00 if you are located in the United States.
Fed-Ex Express Delivery
fee of US$40.00 if you are located Internationally.
In the event that you provide us with an incorrect mailing address,
there is a $25.00 fee for reissuing that particular check. We will
only reissue a check 1 month after it has been mailed to an address
in the US and 2 months if they were mailed internationally. Please
contact an 1-on-line-casino.com representative at [email protected]
for more information.
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Can I modify/cancel my withdrawal after I make
it?
Depending on the status of your withdrawal, you may or may not be
able to modify/cancel it. Please contact an 1-on-line-casino.com
representative at [email protected] for more information.
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WINNINGS
GAMING
ISSUES
SYSTEM
AND TECHINICAL CONCERNS
Do
I need to download the casino in order to play?
No. It is not necessary to download the casino. You can play simply
by clicking on Open Account and using our online version. However,
If you want the best graphics and fastest connections please download
our software.
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How do I enable Java on my computer?
To enable Java in Internet Explorer:
- Select "View"
- Select "Internet Options"
- Select "Advanced" tab
- Scroll down to Java VM
- Check on Java logging
enabled, Java JIT complier, Java console enabled.
- Click "OK". Log off your
browser to save the settings.
To enable Java in Netscape:
- Select "Edit"
- Select "Preferences"
- Select "Advanced"
- Check on Enable Java,
Enable JavaScript, Enable Java script for mail and news.
- Log off your Internet
browser to save the settings.
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What is the recommended screen setting?
Both our Html and Java systems were designed to fit into the 800x600
screen setting so that you don't need to scroll up/down or left/right
to play our games. To do so:
- Click on the "Start" button
on Windows
- Click on "Settings"
- Then click on "Control
Panel"
- Then "Display" Icon (monitor)
- When the Display window
opens, click on the "Settings" tab.
- Look at the Screen Area
setting in the lower right corner of the Display window.
- Make sure the Screen Area
is set to at least 800x600.
If your computer will allow it, We recommend a screen area setting
of 1024x768, or higher. The larger the screen area setting, the
more you will be able to see on one page.
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Why are the graphics not loading properly?
If the games are only partially loading, clearing the cache memory
will usually solve this. Images and text from Web pages you visit
are stored on your hard drive for fast reloading when you return
to them while you're still logged on. When the cache fills up,
performance can slow down.
How to clear your browsers cache:
In Internet Explorer:
1) Select "View" from the menu bar at the top of your browser
2) Select "Internet Options"
3) Select "General" tab
4) Delete files in "Temporary Internet Files"
5) Restart Explorer and try reloading the games.
In Netscape Navigator:
1) Select "Edit" from the menu bar at the top of your browser
2) Select "Preferences"
3) Select "Advance"
4) Select "Cache"
5) Click on "Clear Memory Cache" and "Clear Disk Cache"
6) Restart Netscape and try reloading the games.
If you are using AOL for Windows 95 (32 bit):
1) Click the "My AOL" Icon on the toolbar, and click "Preferences"
on the drop-down menu. The Preferences window appears.
2) Click the "www" button. The www Preferences Screen appears.
3) Under the Temporary Internet Files heading, click "Settings".
Note: Temporary Internet Files is located under the Advanced tab
for IE 3.0 users, or under the General tab for IE 4.0 users.
4) Click the "Empty Folder" button. A dialog box asking if you
want to delete all your temporary Internet files appears.
5) Click "yes"
6) Click "ok". The Settings window disappears.
7) Click "ok". The AOL Internet Properties window disappears.
8) Close the Preferences window.
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What is a Communication Failure?
Communication failure usually happens due to a weak Internet Connection.
It can also occur due to browser mis-configuration, the transmission
rating of your modem or the need to clear the cache memory and
ensure that Java is enabled properly. It can also happen if you
have many applications opened as you play the games. If you experience
a communication failure when in the middle of a game, the exact
state of your game will have been saved when next logging back
into our Casino, so you can complete it exactly from where you
left off last time. If the bet has been placed, the game continues
to run on our server, and a result will be recorded and reflected
on your casino balance. You are always protected from any accidental
monetary loss.
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What do I do if I get disconnected while I am
playing?
The exact state of your game will have been saved when next logging
back into our Casino, so you can complete it exactly from where
you left off last time. If the bet has been placed, the game continues
to run on our server, and a result will be recorded and reflected
on your casino balance. You are always protected from any accidental
monetary loss.
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