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Frequently Asked Questions


ACCOUNT CONCERNS


DEPOSITS



SECURITY / LEGALITIES



WITHDRAWLS



WINNINGS



GAMING ISSUES



SYSTEM AND TECHINICAL CONCERNS






ACCOUNT CONCERNS
How do I open an account/How do I register?
Opening an account with us is fast and easy, simply go to Open Account and complete the registration form entirely. Please fill in every field carefully; making sure the data you are entering is accurate.

Please take the following points in consideration:
1) Your account name must be unique, and it should not contain special characters.
2) Your account name can contain numbers, but it must start with a letter of the alphabet.
3) Your account name must be from 3 to 15 characters long. Please keep in mind that spaces are counted as characters.

By being our valued member, you will have the opportunity to take advantage of our signup and weekly bonus promotions. You must be over 18 years of age in order to play. For easy access to your casino account, please remember to write down your information and keep it in a safe place.
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What do I do if I forget my account name/ password?
If you have forgotten or misplaced your account information, simply contact our readily available representatives. Click Here To Contact Us. For faster service and security purposes, and to guarantee all your data is kept confidential and safe, we kindly request you include your telephone number and date of birth to verify we are providing the information exclusively to the account holder.
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How do I close my account?
Your account will close automatically after 60 consecutive days of not logging in. Make sure to withdraw any available funds before the end of this 60-day period.
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What is the cashier and how does it work?
The cashier provides the facility to either deposit or withdraw funds from your casino account. It also lets you transfer your current balance fully or partially to your casino account and vice versa.
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DEPOSITS
Which currency can I play in?
At this time all transactions are processed in US Dollars and will be converted by your bank using the current rate of exchange.
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What payment options do I have?
You can deposit funds using any of the following:
  • Visa or MasterCard
  • Pay Pal
  • Money Order
  • Check
  • Bank Wire

  • Visa and MasterCard deposits are credited immediately, However other methods of deposit will be credited to your account after they are verified by our accounting division.
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    SECURITY / LEGALITIES
    Is wagering online legal?
    We operate in compliance with applicable local laws and licenses. Since laws vary based on each players specific location, whether on not you should play depends upon the locale which governs your movement in the free world. For more information on the legalities of gaming online in your jurisdiction, contact your local officials for more information. All users must be at least 18 years of age.
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    Is my privacy ensured?
    Your information will not be displayed to any third parties. We do not, without authorization, disclose information about your name or other identifying particulars of you, or use this information for a purpose other than the purpose for which the information was given. The confidentiality of your data is guaranteed.
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    WITHDRAWALS
    How do I cash out/make a withdrawal?
    In Order to cash out go to the Cashier and use the Withdraw option. Enter the amount you wish to withdraw and submit the form. You will receive a confirmation within seconds of your request. If you have not received it yet, please contact an 1-on-line-casino.com representative at [email protected] and they will be able to confirm your withdrawal request.
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    Can I withdraw my money at any time?
    For verification purposes, you are required to wait 8 hours after your last deposit to your casino account is made before you are able to request a cash-out. You may proceed to withdraw the desired funds after the 8-hour period. Please be advised of our bonus requirements. Your bonus amount will be deducted if the stated wagering requirements have not been met. Please contact our representatives to find out more about our bonus requirements for a specific bonus code.
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    Are there any charges when I withdraw?
    Withdrawals are subject to a 1% fee up to a maximum charge of $100. In addition your bank may impose internet transaction fee, please contact your bank for information regarding this issue. A Fast Track Refund can be issued at your request for a $10 charge. In addition, a delivery fee below will be deducted from the withdrawal amount and the balance will be forwarded to you by your nominated withdrawal method.
  • Wire fee of US$50.00 if your bank is located in the United States.
  • Wire fee of US$75.00 if your bank is located Internationally.
  • Fed-Ex Express Delivery fee of US$25.00 if you are located in the United States.
  • Fed-Ex Express Delivery fee of US$40.00 if you are located Internationally.

  • In the event that you provide us with an incorrect mailing address, there is a $25.00 fee for reissuing that particular check. We will only reissue a check 1 month after it has been mailed to an address in the US and 2 months if they were mailed internationally. Please contact an 1-on-line-casino.com representative at [email protected] for more information.
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    Can I modify/cancel my withdrawal after I make it?
    Depending on the status of your withdrawal, you may or may not be able to modify/cancel it. Please contact an 1-on-line-casino.com representative at [email protected] for more information.
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    WINNINGS
    How are winnings paid and how long does it take?
    When a withdrawal is requested, your credit card will be refunded up to the amount of your purchases and the excess will be sent by mail as a check to the address on record. For more information on how each individual withdrawal is processed, please contact 1-on-line-casino.com at [email protected]
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    Will I receive a redeem confirmation?
    You will receive a confirmation email as soon as we give them a verification code that the funds are available for withdrawal. If you have not received it yet, please contact an 1-on-line-casino.com representative at [email protected] for more information.
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    I have not received my credit/check/refund. What should I do now?
    Redeems are usually processed on the next business day of your request. Please contact your bank and ask them to review your statement to confirm whether or not the refund has been posted. Please allow up to 2 weeks for receipt of checks due to international mailing services. If you need further assistance, please contact an 1-on-line-casino.com representative at [email protected] for more information.
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    GAMING ISSUES
    How does the system handle unfinished games? / What happens to my money if I exit the game or it freezes?
    The exact state of your game will always be saved in our logs. If the connection is lost, when you log back into our Casino, you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.
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    SYSTEM AND TECHINICAL CONCERNS
    Do I need to download the casino in order to play?
    No. It is not necessary to download the casino. You can play simply by clicking on Open Account and using our online version. However, If you want the best graphics and fastest connections please download our software.
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    How do I enable Java on my computer?
    To enable Java in Internet Explorer:
    1. Select "View"
    2. Select "Internet Options"
    3. Select "Advanced" tab
    4. Scroll down to Java VM
    5. Check on Java logging enabled, Java JIT complier, Java console enabled.
    6. Click "OK". Log off your browser to save the settings.


    To enable Java in Netscape:
    1. Select "Edit"
    2. Select "Preferences"
    3. Select "Advanced"
    4. Check on Enable Java, Enable JavaScript, Enable Java script for mail and news.
    5. Log off your Internet browser to save the settings.

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    What is the recommended screen setting?
    Both our Html and Java systems were designed to fit into the 800x600 screen setting so that you don't need to scroll up/down or left/right to play our games. To do so:
    1. Click on the "Start" button on Windows
    2. Click on "Settings"
    3. Then click on "Control Panel"
    4. Then "Display" Icon (monitor)
    5. When the Display window opens, click on the "Settings" tab.
    6. Look at the Screen Area setting in the lower right corner of the Display window.
    7. Make sure the Screen Area is set to at least 800x600.

    If your computer will allow it, We recommend a screen area setting of 1024x768, or higher. The larger the screen area setting, the more you will be able to see on one page.
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    Why are the graphics not loading properly?
    If the games are only partially loading, clearing the cache memory will usually solve this. Images and text from Web pages you visit are stored on your hard drive for fast reloading when you return to them while you're still logged on. When the cache fills up, performance can slow down.
    How to clear your browsers cache:

    In Internet Explorer:
    1) Select "View" from the menu bar at the top of your browser
    2) Select "Internet Options"
    3) Select "General" tab
    4) Delete files in "Temporary Internet Files"
    5) Restart Explorer and try reloading the games.

    In Netscape Navigator:
    1) Select "Edit" from the menu bar at the top of your browser
    2) Select "Preferences"
    3) Select "Advance"
    4) Select "Cache"
    5) Click on "Clear Memory Cache" and "Clear Disk Cache"
    6) Restart Netscape and try reloading the games.

    If you are using AOL for Windows 95 (32 bit):
    1) Click the "My AOL" Icon on the toolbar, and click "Preferences" on the drop-down menu. The Preferences window appears.
    2) Click the "www" button. The www Preferences Screen appears.
    3) Under the Temporary Internet Files heading, click "Settings". Note: Temporary Internet Files is located under the Advanced tab for IE 3.0 users, or under the General tab for IE 4.0 users.
    4) Click the "Empty Folder" button. A dialog box asking if you want to delete all your temporary Internet files appears.
    5) Click "yes"
    6) Click "ok". The Settings window disappears.
    7) Click "ok". The AOL Internet Properties window disappears.
    8) Close the Preferences window.
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    What is a Communication Failure?
    Communication failure usually happens due to a weak Internet Connection. It can also occur due to browser mis-configuration, the transmission rating of your modem or the need to clear the cache memory and ensure that Java is enabled properly. It can also happen if you have many applications opened as you play the games. If you experience a communication failure when in the middle of a game, the exact state of your game will have been saved when next logging back into our Casino, so you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.
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    What do I do if I get disconnected while I am playing?
    The exact state of your game will have been saved when next logging back into our Casino, so you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.
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